Frequently Asked Questions

Yes, and even more than that. All room rates and packages include our all-inclusive gourmet board. This means you and your family can enjoy culinary highlights of the highest standard throughout the day – from a generous breakfast to the lunch buffet and afternoon snacks, right through to an exclusive gourmet evening meal. You can find full details of the meals and the various buffet times here.

What’s included in the gourmet half board and when are meal times?

Breakfast buffet from 07:30 – 10:30

Lunch buffet 12:00 – 13:30

Winter highlight: During the winter, your lunch is also included at selected huts in the Zillertal Arena ski resort at no extra cost. This currently applies to the self-service areas at our partners: Seppi’s, Platten Alm, and Kreuzjoch Alm.

Salad bar from 12:00 – 17:00

Hearty snack buffet from 13:30 – 17:00

Home made cake buffet from 13:30 – 17:00

Gourmet dinner: An exclusive multi-course menu of your choice, combining regional tradition with international sophistication. Dinner for children starts at 17:30, for the whole family from 18:30.

Beverages: All non-alcoholic drinks from the buffet, such as juices, coffee, tea, and cocoa, are available free of charge and unlimited.

Baby buffet: Large baby buffet with products from Hipp throughout the day.

Follow this link for more details.

• On the arrival date, your room is usually ready from 16.00. You are of course very welcome to arrive earlier and enjoy the amenities of the hotel.
• If you arrive after 21.00, please call us so that we can prepare a small dinner.
• On the departure date, we ask you to vacate the room by 10.00. We recommend that you pay your final balance on the evening before your departure date.

Parking spaces are available in front of the hotel. Alternatively, you can park your car in our garage – there is a limited number of parking spaces. Garage spaces cannot be reserved. The use of all parking spaces is free of charge.

Many services are included in the “Almhof All Inclusive” – please see rooms & prices, all inclusive. Not included are:

• Spa and wellness treatments like cosmetics and massages
• Alcoholic drinks
• Fred’s swim academy – except in special arrangements/offers
• Ski lessons for children and adults
• Ski equipment rental

Best rate promise: We promise you will always receive the best possible rates when you book directly with us. We guarantee that you cannot book our hotel at a lower rate anywhere else.

The use of all saunas, steam baths and pools (indoor and outdoor) is included in the price.

Spa and wellness treatments like massages or cosmetics are available for an extra fee. Follow this link for an overview of our treatments.

Yes, we have ample pushchairs and prams available for you.

For the utmost in comfort during your skiing holidays, we offer individual lockers for each room in our ski storage room.

We are happy to pick you up free of charge from the nearest train station Zell am Ziller. For transfers from the airports Innsbruck, Munich or Salzburg we recommend Four Seasons Travel.

Usually yes, but only on request and at an extra charge.

Yes, bathrobes and slippers for small and large guests will be provided in your room for the duration of your stay. More bath towels are available in the spa area.

The Zillertal Arena, Zillertal’s largest ski area, is ca. 2 km from the hotel. The free shuttle bus runs every 15 minutes from the hotel and takes you directly to the gondola lifts.

The hotel is not 100% barrier-free. Although some areas are accessible for wheelchair users, we cannot guarantee that all door widths, ramps or facilities can be navigated.

We accept cash, debit cards, and Mastercard/Visa.

Free Wi-Fi is available in the entire bar/lobby area and in all rooms.

Yes, upon arrival, you will receive your personal guest card directly at the hotel. This is your key to the Zell-Gerlos region, offering a variety of free services and attractive discounts to enhance your stay. Highlights include:

• Free use of ski buses and regional public transport.
• Free use of cross-country ski trails in the Zillertal Arena
• Great savings: Discounted rates at numerous local attractions and partner businesses.
• Local adventures: Complimentary participation in guided hikes and regional activity programmes.
• Free Mountain: Complimentary use of cable cars Isskogelbahn in Gerlos and Dorfbahn in Königsleiten during summer operating times.

For a full list of current benefits and details, please visit: Zell-Gerlos Guest Card Benefits

Yes, we have rabbits here at ALMI-opolis.